Privacy Policy

Last Updated: 8th June 2025

Liu Cheng International Group Limited (“LCI Group”, “we”, “us” and “our”) is committed to protecting your privacy as a user of our LCI Partnership SaaS System (the “Platform”), or as a visitor to our website, www.lcig.io (“Website”). We respect the privacy and confidentiality of the personal information provided by you.

This Privacy Policy covers LCI Group and its related companies and explains how we manage the personal information that is collected, used, disclosed and stored about you.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

1. Who is LCI Group?

LCI Group is a Hong Kong-based company that provides the Platform which enables students to access and apply to study at thousands of universities and educational institutions around the world. We connect students with educational institutions (“Partner Institutions”) and with recruiters across the world who connect with students and process applications through our Platform (“Recruitment Partners”) (collectively the “Services”).

2. What is personal information?

When we refer to “personal information”, we mean information or an opinion about you, from which you are, or may reasonably be, identified. This information may include (but is not limited to) your name, date of birth, phone number, email address and address.

Personal information may also include information which is “sensitive information” under the Privacy Act. Sensitive information includes, for example, information or an opinion about an individual’s racial or ethnic origin, criminal record or membership of a professional association, trade association or trade union. Sensitive information also includes health information.

3. What information do we collect?

The personal information we collect depends on the nature of our relationship with you. For example:

• If you are a student wishing to apply to study with a Partner Institution (“Student”), we will collect your name, date of birth, passport number and academic details.
• If you are a representative of a Recruitment Partner, we will collect your name, contact details, company details, business licence details and bank account number when you onboard.
• If you are a representative of a Partner Institution, we will collect your name, contact details, institution details and product details when you contract with us.
• If you apply for a job with LCI Group (or a related company) or are an employee, we may collect, for example, your full name, contact details, job title, passport details, employment history, education details, names and contact details of referees, next of kin details, and tax registration details if required by law.

If you do not provide the information requested by us, we may not be able to provide you with our Services.

4. How do we collect your personal information?

We collect personal information in a variety of ways, including through:

• Application forms (e.g. student profile, partner application, job applications)
• Online account setup and modifications
• Subscriptions to newsletters or mailing lists
• Customer service communications
• Social media interactions
• Phone, email, and mail contact

We may also collect personal information from third parties such as visa services, verification services, or referees (with your consent).

5. How is personal information used?

We use your personal information to:

• Provide the Services
• Respond to inquiries
• Verify your identity and qualifications
• Improve our Platform
• Send marketing communications
• Fulfill legal and compliance obligations

6. Will personal information be disclosed to third parties?

Your information may be shared with:

• Recruitment Partners, universities, visa/document verification services
• Third-party contractors (e.g. IT, payment processors)
• Professional advisors (e.g. lawyers, accountants)
• Overseas partners (e.g. institutions in UK, US, AU, NZ)
• Law enforcement or regulators if legally required

Data is stored on Microsoft Cloud servers in Singapore.

7. Direct marketing

We may send marketing content via email, SMS or post. You can opt-out at any time by contacting us or using the unsubscribe link.

8. Cookies

We use cookies to collect data on usage patterns. You can disable cookies in your browser, but some features may not work properly.

9. Accessing and correcting your personal information

You can request access or corrections to your information by contacting us. There may be a fee for compiling your access request.

10. Is personal information stored safely?

We use password protection, secure servers, and locked premises to protect data.

11. Third party websites

We are not responsible for privacy practices on external websites linked from our Platform.

12. Further information and complaints

To ask questions or file a complaint, contact our Privacy Officer at support@lcig.io or:

Suite 1708 / 87-89 Liverpool Street,
Sydney NSW 2000 Australia

13. Individuals in the EU and UK

EU/UK residents have additional rights including access, objection, restriction, erasure, and data portability. Contact us to exercise these rights or lodge a complaint with your data protection authority.

14. Contacting us

Email: support@lcig.io

Mail: Suite 1708 / 87-89 Liverpool Street, Sydney NSW 2000 Australia

15. Changes to this Privacy Policy

We may update this policy and will notify you via our Platform or Website. Continued use of our Services indicates acceptance of changes.